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IMPORTANT! Due to the considerable number of questions we receive each day, we have decided that we will no longer reply to questions which are dealt with in the Help section.
As such, before filling in this form, please ensure that the answer to your question has not already been provided in the Help section.

Subject :

I'm looking for a holiday rental

Please contact the owners directly. To find a holiday rental on, please use either our quick property search menu or our advanced property search menu, which can both be found in the menu (on the left hand top corner). Once you have chosen a advert, click on the 'Property Owner details' link to contact the advert's owner. To make searching for a holiday rental easier, we suggest you create an account in our Renter Section, a free service specially dedicated to renters. To know more about our Renter Section and its nifty features, and to sign up (it only takes a minute!), click here

I've found an advert I'm interested in, and would like more information on the holiday rental.

Please contact the owner directly. To do so, click on the 'Property Owner details' link in the advert. To find an advert using its number, go to the Search by property number section.

I contacted the advert's owner but he/she didn't answer.

In this case, we suggest you try to contact him/her again, either by email or by phone (pay attention to the country code if it's an international phone number). To contact the owner, click on the 'Property Owner details' link in the advert.

I stayed in a holiday rental and would like to leave a comment on the rental.

If you originally contacted the owner by email through the advert and stayed in his/her property, we'll send you an email inviting you to write a comment on the property you rented.

I would like you to send me a catalogue of the holiday rental.

We do not give out catalogues of our rentals. All our offers are accessible online on our websites. To find an advert, please use the search engine.

I'd like to receive the 'last minute offers' newsletter.

To get our 'last minute' offers, click here

I would like to advertise my property on the sites of the network.

All the information regarding the services offers and on advertising a property on the sites of the network is accessible by clicking here.

I'm already registered as an owner on

If you're already registered on and have questions, click here.

I'd like to ask you a business-related question or another type of question.

To do so, click here.

What is the network? is a network of Internet web sites devoted to self catering holiday rentals. The full list of web sites can be found on the web site.

With more than 4 million page views each month, is France's leading network of self catering holiday rental websites.

What is AKENA Technologies?

AKENA Technologies is the name of the company which develops and manages the websites.

The address of its Main European Office is:

133, rue Simon Vollant

Do sites contain adverts for all types of holiday rentals (Beach and seaside, Mountain, Countryside, City, etc.)?

Yes. websites have been designed to meet the needs of all holiday rental owners. websites contain holiday rental adverts for rentals located near the sea, in the mountains, in the countryside, in cities, in spa towns, ski resorts, etc.

Why is my advert published on several different websites?

Your advert is published on several different websites of the network to ensure that it can be viewed by the largest and most diverse audience possible.
When searching for holiday rentals, a number of approaches are employed by Internet users. For instance, some users may want to restrict their search to a specific type of holiday rental (e.g., a villa or a chalet, or an apartment), while others may want to limit their search to a specific destination. Others users may just want to browse through a selection of rentals in hopes of stumbling upon something that strikes them. web sites have been specifically developed to cater to all of these different approaches.
Having your advert published on the various web sites allows you to reach a potential clientele that is much larger than if your advert were published on one single site alone.

Each website specializes in a specific holiday destination type (Beach and seaside, Mountain, Countryside, City, etc.). This is because the rental specifications sought by Internet users (e.g., distance from the sea, distance from the slopes, snowfall, presence or absence of a swimming pool, etc.) varies a great deal depending on the destination type selected.

How do I create an owner account / How do I register as a property owner? owner accounts may only be created for individuals with privately-owned properties. (The site is not intended for hotels or real estate agents of any kind.)

Registration is free. Once registered, you will receive a Username and Password, which you will need to log in to your Owner Account. To register, simply click on Register Now (in the menu at the left-hand side of the page in the Owners Section).

How can I change my contact details (e.g., phone number, e-mail address, etc.)?

To change your contact details, simply log in to your owner account and click on Your contact details (in the OWNER MENU section of the sidebar to the left of the Owner section).

I have lost my Username and/or my Password...

Go to the 'Lost your password or username' section on the owners' log-in page, enter your e-mail address (the same e-mail address you submitted when you first registered) and press the "Send" button.

What are the stipulations for publishing a holiday rental advert on web sites?

Only individuals that are holders of privately-owned holiday rentals may create adverts to be published on web sites.

Moreover, holiday rental owners must first register and open an owner account before they can create an advert.

Registration is free. Once registered, you will receive a Username and Password, which you will need in order to log in to your owner account. To register, simply click on Register me! (in the menu on the left of the owners section page).

How do I create an advert?

Once you have registered and created your owner account, follow the procedure below to create your advert:

Create your advert(s)

To create your advert, log in to your owner account using your username and password, then click on Create an advert (in the OWNER MENU section on the left of the page).
Adverts are created in a 4-step process in which you are required to provide information about (a) the location of your holiday property, (b) the characteristics of the property, (c) your rates, and (d) any additional details of interest. Your advert will be published once you have confirmed the last (fourth) step.

Can I advertise several different properties in one advert?

No. Each advert may only refer to ONE property alone.

However, if you have several adverts on the network, you are free to mention this in each one of your adverts.

Can I create several different adverts using the same owner account?

Yes. You can publish several different adverts using the same owner account.
To add an advert, see the Help section item, 'How do I create an advert?'.

How can I modify/edit my advert?

Click on Manage your adverts, select the advert you wish to modify (if you have several adverts) then click on "Edit advert".

I've just created an advert but it is not visible on any of the sites. Why is this?

Click on Manage your adverts to view the status of your advert.

Your advert will not be published if its status is one of the following:

- currently being created:
You have not confirmed all 4 steps in the advert-creation process (location, characteristics, rates, additional information).

- not yet paid for:
You have created a paying advert but we have not yet received your payment.
For further information on paying for your adverts, see 'How do I renew my advert?' in the 'Prices and payment' section.

- expired:
Your advert is no longer valid because its validity date has expired. You need to renew your advert.

I have just successfully created an advert. When will it be published?

Your advert will be published as soon as your payment has been received. Free trail adverts are published immediately on completion.

If I want my property published on several web sites, must I create several adverts?

No. You only need to create one advert. It will automatically be published on several web sites.

What happens when my advert expires?

You will be sent an e-mail message informing you that your advert has expired. When your advert expires, it is no longer published on our web sites.

We will keep your advert for 1 (one) month. During this time, you can reactivate your advert by simply paying for it. At the end of this one-month period, if no action has been taken, your advert will be permanently deleted from our database.

Your owner account details will be kept for 3 (three) months and then deleted if your account is deemed to be inactive.

How is an advert's listing determined?

The position (or ranking) of your advert depends on several criteria, including:- the number of photos in your advert: the more photos there are in your advert (30 photos maximum), the higher its ranking is likely to be;- activation of your availibilities on the calendar and regular updating;- the location of your property on a map (click on the 'Location mapping' link in your owner account);- the list of sites of interest located near your rental property- the presence of the Medialidays/Mediahols banner on your personal website (if you have one);- a translation of your advert: translating your advert into another language will improve its ranking on the website we operate for the country in question (e.g., by translating your advert into French you can improve the ranking of your advert on our French site, addition to the criteria mentioned above, a randomization factor is also applied. This is why an advert's position can change from one day to the next. The listing of adverts also varies from one site to another across our website network so as to give equal chances of visibility.

How many web sites will my advert be published on?

The number of sites on which your advert is published depends on the type of holiday (seaside, countryside, mountain, city,...), the type of accommodation (certain sites within the network are devoted to specific types of accommodation) and the language(s) into which your advert has been translated. For further information on this topic, click on Our services.

How does it work?

In addition to the network websites, your ad will be posted free of charge on our different partner websites. This free additional service will increase the number of visitors to your ad, enabling you to reach even more potential customers.

Which partner websites will my ad be posted on?

To find the list of partner websites, go to the "'Our Services' page ".

How much does it cost and what do I have to do to use the service?

This service is automatic and free of charge. However, certain factors may affect which sites publish your ad: e.g., where your rental is located, how long you have subscribed to, the type of accommodation, your calendar, etc.

Which guarantees apply to this service?

This free service depends entirely on our partner sites’ technical and commercial features. cannot give any guarantees regarding the service itself or the conditions of publishing ads on the sites in question (e.g., geographical location, how the rates are displayed, comments, etc.) or the site visitors.

Does the ‘Statistics’ tool take into account the number of visitors to my ad on these sites?

No, the statistics tool only calculates the number of visits to your ad webpage on the sites.

How do I update my ad on these sites?

Any changes you make to your MediaHols ad are sent to our partner sites so they can update their pages. These changes may take more or less time to appear depending on the site.

How does the "Guests' comments" system work?

Potential customers who have contacted you by e-mail only, and who have rented your property, are invited to submit a comment on your property via a secure web page.

These customers will twice receive (first, 2 months after their initial request, and then a second time 6 months after their request) an automatically generated message inviting them to leave a comment: "To submit a comment, you must meet the following criteria: You have rented and occupied the property in question;...".

Owners who wish to invite customers who have contacted them by other means (phone, other web supports, post..) can now send these customers an invitation to leave a comment directly via their owner account.

How to invite my customers to leave a comment in my advert ?

You can invite customers to write a comment in your advert by sending them directly an invitation by e-mail ; even if they contacted you by phone or via another website.

Simply log in to your owner account and go to the section « Comment management » then click on « Invitation to leave a comment».

What happens if a guest submits a positive comment? And what happens if the comment is negative?

If a guest submits a positive comment, the latter is automatically included in your advert.

If a negative comment is submitted, it is archived but not published. We will,however, conduct an inquiry with the owner and the guests to determine the veracity of the allegations.

Can guests' comments be included in any type of advert?

No. Guests' comments will only be included in paying adverts.

Are all guests' comments (whether positive or negative) screened and validated by makes every effort to ascertain the authenticity of guests' comments.

Our information system incorporates features which enable us to accurately determine the source of comments.

Only those comments which are deemed reliable will be validated and accepted by

How does deal with 'false' comments? has developed several tools which enable us to determine the source and authenticity of comments.

In accordance with the Terms and Conditions of Subscription, any account holder who is found to have submitted, or attempted to submit, a false comment will be permanently banned from our sites with immediate effect and without refund.

To be able to submit a comment on a given property, a guest must fulfil the following criteria:

1. The guest must have rented and occupied the property in question.
2. The guest must not be registered as the owner of the property on any of the sites within the network.
3. The guest must not be a member of the owner's family, or related to the owner in any way.

Moreover, it is expressly prohibited for any property owner registered with to submit comments on behalf of their guests.

How can I view the comments submitted by my guests?

Simply click on Manage your adverts, then click on the "Guests' comments" link in the list of options for the advert in question.

Will I be notified when a guest submits a new comment?

Yes. A message is automatically sent to your e-mail address as soon as the comment has been validated by

Are the photos subject to any limitations?

Yes. Although you can add up to 30 photos per advert, none of your image files must exceed 5 Megabytes in size.Your photos (image files) must be in JPEG format (i.e., having ".jpg" or ".JPG" as their file extension).To check the size of your image file, right-click on the file in question then select "Properties" in the menu which is displayed.

How do I add photos to my advert?

To add a photo to your advert, click on Manage your adverts, select the advert you want to work with (if you have several adverts), and click on the "Manage photos" link.

Click on "Browse..." to select the image file on your computer.

If you wish, you can then select a description for your photo from the drop-down list (e.g., "View from balcony").

Finally, click the "Add" button.

Can insert my photos for me?

Yes, but this is a paying service.

All of the details concerning the insertion of photos by our staff can be found in the Prices and payment section.

Reminder: to be able to sign up for this service, you must first create an order.

How do I replace a photo in my advert?

Simply delete the photo you want to replace and add your new photo.

What is the JPEG format?

The JPEG format is an image-file compression format (i.e., permitting a reduction in the size of image files) which is widely used on the internet.

JPEG-format files are recognized by the file extension, .jpg or .JPG.

The JPEG format is characterized by its ability to compress images comprising a large number of colours. It is for this reason that it is particularly suitable for photos.

NOTE: The JPEG compression of an image file results in a loss of quality which is generally imperceptible to the human eye. However the quality of the image rapidly deteriorates if the same file is compressed several times.

How can I reduce the size of my image files before inserting them in my advert?

To compress your image files you will need to use image-editing software (often provided when you purchase a scanner, a printer, a digital camera, etc). This software should allow you, at very least, to alter the size of your image files and save them in JPEG format.

When you scan a photo or take a picture with a digital camera, the digital photos you obtain are often very large (their actual size will depend on the resolution of the device you are using). The size of your digital images (i.e., their width and height) is expressed in pixels, the tiny, almost invisible squares of colour which make up a digital image.

With some software packages, you can change the 'compression ratio' when saving an image in JPEG format. The higher the 'compression ratio', the smaller the size of the generated file (in KB), but the poorer the quality of the image. It is therefore preferable to work on the size of the image (in pixels) than on the compression ratio as it is better to have a smaller, good quality image than a larger, poor quality one.

To change the size of your photos free of charge, download a reliable software package such as Photofiltre. Save the setup.exe file and follow the different steps to install PhotoFiltre on your PC. Once it's downloaded, you can launch the programme:

  • click on File > Open and select the picture you want to change;

  • then click on Image > Resize and change the size of your photo. As a rough guide, a good size for a photo is around 800 pixels x 600 pixels;

  • you can also improve your photos (light, contrast, etc.) using the edit menu;

  • save the picture in JPEG format by clicking on File > Save

How do I replace the main photo in my advert?

Your advert's main photo is the one that comes up first on the ad listing pages and on the page detailing your ad.
You can also add a replacement main photo. This will not be published immediately but you can use it to replace the main photo in just 1 click should you so wish.
This can be very useful, especially if you wish to differenciate between the winter/summer seasons.

What is the Location Mapping option?

The Location Mapping option is a free service enabling owners to set the location of their property on a map. The service is optional, i.e., it is up to each owner to decide whether or not they wish to use the service.

For those owners who opt for this service, each of their property adverts will include a map displaying the location of the property in question.

Note: As this service is being made available through an external provider, we cannot guarantee that it will be able to map all holiday properties.

What are the benefits of using the Location Mapping option?

This free service provides holiday-home seekers with a better overall picture of where a holiday property is located (how to get to the property, surrounding cities and towns, approximate distances, ...).

By using the location mapping option, your advert is automatically published on (it may take up to 24 hours to appear if you have just geolocalised your advert).

Additionally, using this service will contribute to improving an advert's ranking.

How do I go about setting the location of my property on a map?

To set the location of your property, simply log in to your Owner Account and click on Manage your adverts.

Next, click on the link, "Location Mapping".

Where is the map displayed in my advert?

The map showing the location of your property is displayed below the photos in your advert.
To view the map in detail, click on "Location Mapping".

What should I do if the map doesn't show the city where my property is located?

Begin by reading all of the instructions displayed on the page.

If you still can't find a solution, send us a message using our Contact form.

What should I do if I can't find the street, road, lane,... where my property is located?

If you are unable to find the street, road, lane,... where your property is located, go through all of the instructions displayed on the page.

Note: For some destinations the street information is not available.

Can I add a map to MY PERSONAL WEBSITE?

Yes, you can. To do so, you will need to copy a snippet of HTML code and paste it into the source code of one of the pages of your website (requires a basic knowledge of HTML). Go to the Manage your adverts page and click on 'Add a map'.

Why isn't my holiday property displayed on the full-screen map in the advert listing?

The following conditions must be fulfilled before your property can be displayed on the full-screen map in the advert listing:

- you must have set the location of your property on a map (see 'How do I go about setting the location of my property on a map?')

- there must be at least one photo in your advert.

What are 'nearby centres of interest'?

The localisation of nearby centres of interest is a free service that enables you to indicate all the centres of interest that are situated close to your rental: swimming pool complexes, museums, nurseries, beaches, ski runs, ...
These will be indicated on the map and on your rental details with a direct link to the map.

What are the advantages of adding the centres of interest?

This option allows you to highlight and promote all the nearby tourist attractions that could attract more guests to your rental offer.
It gives potential guests additional and highly appreciated information as it gives them a rapid overview of all the nearby amenities and attractions that they're looking for (nurseries, supermarkets, transport...).
Using this service will also improve the ranking of your ad.

How can I add the nearby centres of interest?

To add the centres of interest, we invite you to go to the page Manage your adverts, and click on "Nearby".
Then select the type of centre of interest in the drop-down menu; indicate its name (i.e. "the British Museum"), then position the yellow marker on the map in the corresponding position. Finally, click on "save this centre of interest", which will then appear in green on the map.
N.B.: centres of interest must be located less than 80 km (50 miles)as the crow flies from your rental.

What benefits are there to keeping my availability details up-to-date?

1. More rentals, because adverts with availability information tend to generate more enquiries than those without. Additionally, priority is given to adverts featuring an up-to-date availability calendar.

2. Saves you time: you only receive enquiries for periods which have not yet been booked.

How do I update my booking (availability) details?

Simply go to your Manage your adverts page, select the advert in question and click on "Availability calendar".

To add a booking, use the calender provided for this purpose.

To delete a booking, click on "Delete".
To edit a booking, first delete it then add another one.

Can bookings overlap?

Yes, but the maximum number of overlapping days is restricted to one.

How do I activate/deactivate the availability-management system?

Before you can display your availability calendar in your advert, you must first activate the availaibility management system.

To do so, go to your Manage your adverts page, select the advert in question then click on "Availability calendar".

Select 'Yes' for "Use availability calendar" (or 'No' if you want to deactivate the calendar) then click the 'Change' button.

Can I display my availability calendar on MY PERSONAL WEBSITE?

Yes. To do so you simply need to paste a snippet of HTML code into the source code of your website (this requires some knowledge of HTML). Go to your Manage your adverts page then click on 'Insert Availability Calendar'.

IMPORTANT: Your personal website (if you have one) is a distinct website which is independent of your advert and your mini-website. To be able to use your availability calendar on your personal website, the availibility-management system must be activated (see 'How do I activate/deactivate the availability-management system?').

Can I translate my advert into other languages?

Yes, you can translate your advert into any of the languages used in the network of websites. However, we do require that the translations you submit meet a certain standard of quality. As such, your tranlation(s) will not be automatically published on submission. Shortly after submitting your translation, the latter will be assessed and you will be sent an e-mail message informing you whether or not your translation has been accepted. This intermediate stage is necessary to preserve the credibility of your advert.
It is also for this reason that we strongly advise against the use of automatic translation systems, which generally produce poor, unreliable translations.

Are the statistics updated in real time?

No. To avoid overloading our services, statistics for the current day are calculated in the evening and are made available the following day.

What exactly do the statistics represent? Are they reliable?

The statistics represent the exact number of times your advert's home page was visited.

Consequently, visits to pages displaying lists of adverts are not taken into account.

Your statistics are perfectly reliable and can be used (by comparing them against the number of enquiries you receive) to check the "attractiveness" of your advert.

There are no statistics available for the previous month. Is this normal?

Yes. Due to the high volumes of traffic generated by our sites, it takes a few days to process the statistics for the previous month.

What are the benefits of the "Last-minute offers service" for property owners?

The "Last-minute offers" service is provided for property owners who wish to advertise a last-minute availability, arising as a result of a cancellation, for instance.

Owners who opt for this service enjoy the following benefits:

1. Highlighting of their advert with an orange frame featuring their promotional offer.

2. Listing of their advert in the "Last-minute offers" section of the website and randomly on the website's home page.

3. Inclusion in the "Last-minute offers" e-mail sent to the full or a partial list of all property rental customers (i.e., those who have explicitly asked to receive such offers), depending on the number of existing last-minute offers.

4. Inclusion in the "Last minute offers" RSS feed.

The "Last-minute offers" service is a paying service and is provided for a period of 4 weeks.

Can any advert be submitted for the "Last-minute offers" service?

No. Only currently valid adverts with photos and an availability calendar may be submitted for the "Last-minute offers" service.

How much does the "Last-minute offers" service cost?

All of our prices can be found in the Prices and payment section.

How do I sign up for the service?

Go to your Your orders page; check the "Last-minute offers service" checkbox for the advert in question and pay for your order.

How can I edit my "last-minute offer" advert?

Once your order has been paid for, go to the Manage your adverts section and click on the 'Last-minute offers' link.

Is my last minute offer sent to the full list of all property rental customers?

No. Given the large number of last minute offers, they cannot be sent to all property rental customers.

Your offer will be sent to a partial list of all property rental customers depending on the number of existing last-minute offers.

How much does it cost to publish an advert?

The cost of your advert depends on the type of accommodation you wish to rent.
All of our prices can be found in the Prices and payment section.

How do I renew my advert?

To renew your advert, simply create a new order. To do so, go to your Your orders page.

IMPORTANT: If you choose to pay by cheque or bank transfer, remember to mention the reference code of your order on the back of your cheque or in your bank-transfer form.

Can you send me an invoice?

Yes, of course! You can view and/or print out your invoices (in pdf format) at any time from the 'Your invoices' section in your owner account. To view your invoices now, click on the following link: Your invoices.

When should I make my payment?

To ensure that there is no interruption in the publication of your advert, we recommend that you make your payment sufficiently in advance (2 to 3 weeks) of its expiration date.
If your payment is made on time, your advert will automatically be renewed on its expiration date.
IMPORTANT: Cheques will be deposited on receipt.

Where can I view a history of my payments?

Go to your Manage your adverts page and click on 'Payment history' in the advert in question.

How can I be sure that has received my payment?

On receipt of your payment, we will send you a confirmation e-mail specifying your advert's new expiration date.

You may also view the payment history for your advert (see above, 'Where can I vew a history of my payments?').

Why do you only propose annual subscriptions?

For several reasons:

- Since it is not more expensive for us to publish your advert for an entire year, we can offer you very competitive annual subcriptions.

- You receive enquiries all year 'round, even during the low season (enquiries for rentals submitted during the low season account for 35% of the annual volume of enquiries).

- You won't need to re-edit your advert for the next season.

Will I be entitled to a discount if I pay for several adverts at the same time?

If you have purchased several adverts and you renew them all at the same time, each one of your adverts will be published for an additional number of days, free of charge.

To see how many free additional days of publication you would be entitled to, according to the number of adverts you renew, please refer to the Prices and payment page.

Does maintain a database of property-owner's guests?

Yes. We possess a guest database containing several thousand entries.
We contact all of the guests in our database several times a year.

What is a rated or labelled property?

Property ratings only apply to holiday properties located in France.

The rating process involves the assessment of an accommodation facility, by an official body, with respect to a predefined set of quality and comfort criteria.

In France, accommodation facilities can be awarded the following ratings or labels:

- Prefectoral rating: prefectoral ratings are awarded by bodies which are offically recognized by a Prefecture (a departmental administrative authority). Under the prefectoral rating system, accommodation facilities may be awarded from 1 to 5 stars.

- "Gîtes de France" label: Under the "Gîtes de France" rating system, rural holiday accommodation facilities may be awarded from 1 to 5 "épis" (ears of wheat).

- "CléVacances" label: Under the "CléVacances" rating system, holiday accommodation facilities may be awarded from 1 to 5 "keys".

The rating criteria for the "Gîtes de France" and "CléVacances" labels are more severe than those for Prefectoral ratings. For example, a 3-star prefectoral rating will, in most cases, correspond to a 2-key CléVacances rating, or 2-épi Gîtes de France rating.

What benefits are there to having my property rated?

For potential guest, ratings and labels are a guarantee of the actual level of quality and comfort they can expect when they rent a holiday property. Rated and/or labelled properties generate more enquiries.

Are there any disadvantages to having my property rated?

The rating process is not free: costs vary according to the geographic location of the property for which a rating is applied for, and to the body awarding the rating. Additionally, the process is quite long (approximately 6 months).

How can I have my property rated?

For further information on how to have your property rated, contact your nearest Tourist Information Office or your local Town Hall.

Does the site offer insurance for holiday tenants?

Yes. For a nominal fee (5% of the rental cost), the site offers holiday tenants a comprehensive insurance policy covering:

  • Noncompliance of the property with its advertised description,

  • Tenant's civil liability,

  • Holiday cancellation/interruption,

  • Fraudulent rental,

  • Travel assistance.

Is it in the owner's interest to offer holiday tenants this type of insurance coverage?

Yes, it is. For 2 reasons:

The insurer will reimburse the balance on the rent due to the property owner in the event of cancellation. This means that if the tenant cancels the rental (in the conditions provided for in the rental agreement), you will be paid the entire rental amount.

The insurance package covers damage to your property caused by your tenants: you will be reimbursed, even if the value of the damage exceeds the security deposit.

The ADAR+ insurance package meets the specifications defined by to ensure that renters and owners enjoy the best possible coverage.

Certain packages offered by the same insurer, and proposed by our competitors, provide less coverage and do not reimburse the balance on the rent due to the owner.

What does the Performance Guarantee consist of? undertakes to ensure a minimum of 1,000 hits on the detailed page of your advert during the yearly paid subscription period. If your advert is not visited at least 1,000 times, it will be renewed for one year, free of charge.

For more information regarding this offer, see the dedicated page.

What are the qualifying conditions to benefit from the Performance Guarantee?

* The owner must have taken out an annual advertising subscription after the implementation of the Guarantee, i.e. after the 01/05/2010,
* The owner must have had an operational advert during the entire guarantee period,
* The advert must contain a full description of the rental,
* The advert must contain at least 5 pictures,
* The availability calendar feature must be included in the advert and used,
* The owner must have replied to rental enquiries,
* The owner must ask our Customer Service Dept. to enforce the guarantee (you can do so up to 30 days after your advert has expired).

Which pages are taken into account?

Only those pages showing the details of your advert are taken into account, i.e., those pages viewed by internet users who are interested in your advert. Listing pages showing a summary of your advert are not included in the calculation.

How long is the guarantee period?

The number of hits is calculated for the paid subscription period, i.e., one year. Any periods of free advertising which the owner may have benefitted from are not taken into account.

Where can I check the hit statistics for my advert?

Use the "Performance Guarantee" link in the menu in your owner account to view the period of reference covered by the Guarantee and the number of hits recorded for your site during this period.

How can I enforce the Performance Guarantee?

You can contact us, via your owner-account interface, up to 30 days after your advert has expired. Simply mention the advert number and our Customer Service Department will prolong the publication of your advert for one year, free of charge.

If the answer to your question is not in the following list click here to contact us