Owner direct
| Period | Pricing details | Stay of < 7 days | Minimum Stay |
| from 20/04/24 to 27/04/24 | 500 €$ 534£428734 $CAN485 SFr / week | 7 nights | |
| from 07/12/24 to 31/12/26 | contact the owner |
Mr Pierre P.
Languages spoken :
MediaHols.com
This rental has had one or several Service Quality enquiries following the renters' reviews.
View the results of the procedure
Problem resolved by the owner with the requisite supporting documents forwarded
Corrections made to the description or further information appended to the ad
Inclusion of a quality service message
Deletion of the ad
The process of MediaVacances being finished, I allow myself to answer you ... with a certain delay of the blow.
For the delivery of the keys, I am sorry for this dysfunction that we have never had otherwise.
Regarding the cleanliness of the apartment, again, I'm sorry. We have only very rarely had negative feedback on this. I agree that the raclette is a bit used. It is not old, but the few cases that the tenants make that we have not changed yet.
As for blankets and mattresses, if they are old, we take care to wash them regularly and to put houses (washed them too) to ensure more cleanliness. And if some of the covers are old (but very hot!), Others were changed only a few years ago.
Finally, as for the sofa bed, in fact, the drawer bed can be put at the height of the seat of the sofa and then does not move. Just lift your head and the feet of the mattress so that higher feet fold out and give two twin mattresses that wecan assemble to form a single large bed. Too bad you did not warn us, we could have explained how it works.
I'm sorry that you have not found satisfaction ... I hope that it did not spoil your stay.
Pierre
La procédure de MediaVacances étant terminée, je me permets de vous répondre... avec un certain retard du coup.
Pour la remise des clés, je suis désolé de ce dysfonctionnement que nous n'avons jamais eu sinon.
Concernant la propreté de l'appartement, là encore, j'en suis désolé. Nous n'avons que très très rarement eu des retours négatifs à ce sujet. Je suis d'accord que l'appareil à raclette est un peu usagé. Il n'est pourtant pas ancien, mais le peu de cas qu'en font les locataires fait que nous ne l'avons pas encore changé.
En ce qui concerne les couvertures et les matelas, si ils sont anciens, nous faisons attention à les laver régulièrement et à mettre des houses (lavées elles-aussi) afin d'assurer justement une plus grande propreté. Et si parmi les couvertures certaines sont vieilles (mais très chaudes!), d'autres ont été changées il y a quelques années seulement.
Enfin, pour ce qui est du lit canapé, en fait, le lit tiroir peut être mis à la hauteur de l'assise du canapé et alors ne bouge plus. Il suffit de lever la tête puis les pieds du sommier pour que des pieds plus hauts se déplient et donnent ainsi deux matelas jumeaux que l'on peut assembler pour former un seul grand lit. Dommage que vous ne nous ayez pas prévenus, nous aurions pu vous expliquer son fonctionnement.
Je suis désolé que vous n'ayez pas trouvé satisfaction... J'espère tout de même que cela ne vous a pas trop gâché le séjour.
Pierre
The Service Quality Rating: to give you extra assurance
The Service Quality process is designed to maximise ad reliability and guest satisfaction.
MediaHols.com Service Quality:
The Service Quality Rating
The Service Quality rating is based on guest satisfaction, the ad's history, the outcomes of any quality enquiries, and management of the rental in question. All these factors give us an objective overview of the ad's reliability and the quality of the property.
Apart from the most recent ads, it's quite normal that the majority of ads get a good or excellent rating. In effect, ads that are not objective or are unreliable are quickly identified and subjected to\ a quality enquiry. If the complaints made about the rental are confirmed, the problem will either be corrected (ad altered or rental improved) or the ad will be removed from the site.