MediaHols.com is one of the very few holiday rental platforms to avoid fraud. You only need to do an internet search to verify this fact.
Our services use an array of tools and security procedures which guarantee the security of our site users.
Owners and tenants can discuss rentals via a secure mailbox which can detect fraudulent or risky behaviour.
Do you find that holiday rentals on the mainstream websites are simply too expensive? Not surprising, when the commission rates of such platforms represent approximately 22% of the rental price.
The MediaHols.com website, loyal to its philosophy of owner-to-owner holiday rentals, takes a modest amount which respects the interest of tenants and owners.
For comparison, for an advert with service charges applied to rentals the commission rates are as follows:
By comparing these prices, you can easily see that the rentals offered on MediaHols.com are generally less expensive.
The reviews found on the internet demonstrate that tenants are generally satisfied with the properties offered on MediaHols.com.
The site applies a rigorous policy to ensure the quality of accommodation. Each tenant review with score less than 4/5 initiates a quality survey. We check any complaints that are made about the rental, we contact the tenant, the owner and the former tenants and assess the potential for disappointment for future tenants. If a risk is found to exist, we request that the owner takes corrective measures to guarantee the satisfaction and/or reliable information for future tenants (property updates, change in facilities, updated information on the advert etc.).
Tens of thousands of checks have been carried out since the site was created in 2002.
The tenant does not pay any extra charges (commission, booking fees or transaction charges) on top of those displayed on the advert by the owner.
Firstly, contact the owner by sending them a message (use the advert contact form). Some advertisements also allow contact by telephone.
In the case of a written request for information, an email confirmation will be sent to you with a link to the secure mailbox.
Each advert indicates one or two of the following payment methods: "Direct to owner", "Through MediaHols.com" (see information below).
If the advert offers two payment methods, you may agree with the owner whichever is most suitable.
Advert with compulsory payment "Through MediaHols.com"
If the advert states payment only "Through MediaHols.com ", this is the only payment method available. You must ensure that you bookexclusively using the button "Make this booking" on the discussion page with the owner and not use any other payment method.
If this method of payment is shown on the advert, the booking and the payment are made directly with the owner, who will give you the opportunity to pay by cheque or bank transfer, or even cash (and/or Chèques-Vacances in France). In most cases, the owner will also send a rental contract.
MediaHols.com has not registered any fraud in over 5 years thanks to the security measures we have in place. However, should you have a doubt about an advert, or if the owner offers another method of payment aside from those stated above, or suggests payment into a bank account registered in a country other than their home country or that of the rental property, contact us.
If this method of payment is stated on the advert, the payment and reservation take place via MediaHols.com thanks to the " Secure Payment " service. Once you have made an agreement with the owner, access to your booking will be available from the discussion page within the MediaHols.com secure mailbox.
Secure payments "Through MediaHols.com"
Payment "Through MediaHols.com" is perfectly secure, upon the condition that payments are made on the platform.
For all "Through MediaHols.com" payments, ensure that you only pay by using the "Reserve this property" button accessible on the discussion with the owner page. This button should direct you to the https://pay.MediaHols.com site
Do not accept any link sent via SMS text message or email, or one that has not come through the discussion page in your MediaHols.com secure mailbox.
When the owner has approved and defined the rental conditions of your booking, a "Reserve this property" button will appear within the discussion page that you share with the owner. You will be informed via an email from pay@mediahols.com, as well as an SMS from " MediaVac ".
The " Reserve this property " button allows you to accept the booking and pay the deposit (25% of the total) with a bank card. The booking is the confirmed and the rental period is blocked in the advert's rental calendar.
NB: If the booking is made less than 30 days before the start date, the full payment will be due.
Once the reservation is made, a PDF rental contract, signed by both parties (bilingual if you and the owner speak different languages), will be sent to you via email.
You will keep permanent access to the booking and its status using the "See booking form" button on the secure mailbox discussion page. In the case of a cancellation, you must use this access to cancel the rental according to the conditions defined in the contract.
The final balance (75% of the total) is automatically taken from your bank card 30 days prior to the start of the rental.
The transferred amounts are held in a escrow account dedicated to your booking. If no problems are declared, the funds are transferred to the owner three days after the start of the rental.
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