MediaHols.com attaches great importance to the quality of the properties, and the reliability of the adverts published on the site.
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Our owners undertake to provide an accurate description of their rented properties. Additionally, we constantly monitor renter satisfaction: renters are regularly invited to send us their comments on the properties they have rented.
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Whenever a negative comment concerning a property is submitted by a renter, we launch an enquiry procedure which involves contacting other renters as well as the owner to ascertain the nature of the complaint. We intervene as soon as the first negative remark is submitted.
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We pay particular attention to:
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 the compliance of the property with the advertised description, |
| the general maintenance of the property, hygiene, amenities, |
| the quality of associated services (keys hand over, etc..), |
safety aspects (electricity, gas, etc...).
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On completion of the enquiry, if the complaint is justified, we take whatever action is necessary to maintain the quality of our holiday rental offering (e.g., permanent deletion of the advert) and the accuracy of the adverts (MediaHols.com Quality Update).
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